Shipping
Free shipping is available on all US orders (excluding Alaska and Hawaii, to which Moroccanoil offers a $35 flat rate shipping fee). We require 1–2 business days for processing and shipping can take up to an additional 2–5 business days. Shipping to Alaska and Hawaii takes approximately 3 weeks.
At this time, Moroccanoil ships strictly to the contiguous 48 U.S. states, plus Alaska and Hawaii. Shipments to U.S. territories (such as Puerto Rico and Guam), the Armed Forces and PO boxes are currently unavailable.
Express shipping is available on all US orders (excluding Alaska and Hawaii) for a $14.99 shipping fee. Express orders placed by 1:30 p.m. Eastern Time on business days will ship out the same day. Express orders placed after 1:30 p.m. Eastern Time on business days will ship out the next business day. Express orders placed on weekends and holidays will ship out the next business day. Express shipping takes approximately 2 business days. Due to federal regulations, express shipping is not available for orders containing aerosol products.
Moroccanoil orders are shipped on business days (Monday through Friday 8:30–17:30, excluding holidays). Kindly note that processing and shipping times are subject to delays during major holidays. For more information, please contact Client Care or refer to our Shipping Policy.
Returns
Moroccanoil stands behind the quality of our products. If you are unsatisfied with your Moroccanoil.com purchase, we’ll happily accept returns within 30 days of receipt. To initiate a return, please reach out via our contact page with your order number, the product(s) you would like to return, and the reason for your return.
Returns within the continental US are free for Moroccanoil Rewards members. If you are not a Moroccanoil Rewards member, a shipping and handling fee will be deducted from your refund.
After your return is accepted and processed, you can expect your refund within 14 business days. Refunds will only be credited to the original payment method.
Please note that products purchased from Moroccanoil.com must be returned to Moroccanoil.com and cannot be returned to a Moroccanoil salon or any other authorized account. If you purchased your products from an authorized account, they are covered under our Product Warranty. If not, please contact the retailer directly regarding their return/exchange policy.
If you have any additional questions regarding your return, please contact us by phone at 1-888-700-1817 or via email at info@moroccanoil.com so that we can assist you further.
Moroccanoil reserves the right to terminate, modify, or change this policy at any time.